http://entreu.uv.es is the address which enables to access the Electronic Office offered by the University of València to citizens, in compliance with the requirements of Act 11/2007, 22nd June, on Electronic Access of Citizens to Public Services.

The use and surfing of the electronic office will go by:

• Act 11/2007, 22nd June, on Electronic Access of Citizens to Public Services (AEA),
• Electronic Office Regulation of the University of València,
• Registry Regulation of the University of València,
• Legal notice,
• Data protection policy.

• Responsible organ

  The organ responsible for managing the Electronic Office is the General Secretariat of the University of València.

• User definition

  All those persons accessing to the Electronic Office, no matter if they have identified themselves or not, will be considered as its users, accepting the conditions of use of this document as well as the terms established by the data protection policy and the rest of regulations referring to electronic administration.

• My personal space

  The Electronic Office allows any users, after having identified themselves, to access to their personal files, where they can find all the procedures that have been processed electronically and their status.

  The access to «My personal space» is unique for each user.

  Whenever users access to «My personal space» through a username and password provided by the Electronic Office, they will only have access to formalities that were started with this type of identification. The access to formalities that were started with an advanced electronic certificate or with a username and password of the University of València will not be possible.

  Through «My personal space» users can access to:

  	Accomplished formalities
  	Notifications received

• Administrative formalities

  Each administrative formality will be determined by its own set of regulations and by the procedure guide available at the Electronic Office.

• Types of identification and authentication

  In accordance with the requirements of the Electronic Office Regulation of the University of València, these are the valid means of identification at the Electronic Office:

  • Electronic signature systems incorporated into the ID card
  • Acknowledged electronic signature systems which are published together with their features at the Electronic Office portal
  • Persons belonging to the University of València in possession of a LDAP user account

  Furthermore, and in compliance with the AEA, the Electronic Office offers to users the possibility of registering and obtaining a username and password for the purpose of identification. In this case, users will only be able to accomplish the electronic formalities of those procedures in which this possibility is established, according to the criteria of security, integrity and non-repudiation.

• Authentication level

  Each formality or procedure can require a different minimum of authentication level, in compliance with the regulations currently in force. The following logotypes indicate the minimum authentication level for each formality:

  	Identification level required for the formality, any of these three: Acknowledged electronic certificate, user of the University of Valéncia or user registered at the Office
  	Identification level required for the formality, any of these two: Acknowledged electronic certificate or user of the University of València
  	Identification level required for the formality: Acknowledged electronic certificate

  You can follow this link to find out which certificates are acknowledged:

  • ACCV-CA1
  • ACCV-CA2
  • CAGVA
  • ROOT CA GVA
• Enclosed documentation

  SIt will be possible to enclose documentation if the procedures allow to do so. The University of València can require the comparison of the contents of the submitted copies and, if this comparison is impossible, it can exceptionally require from the individual to show the original document or information.

  The submission of such copies implies that the University of València is authorized to access to such documents and process the personal information contained in them.

  In the procedures in which submission of enclosed documents is allowed whithout advanced electronic signature, the aforementioned enclosed documents are not valid for the Administration. They have to be provided personally. The only purpose of the digitized documents is to speed up the formalities which require submission of documentation.

• Official date and time

  Clicking on this icon , the users of the Electronic Office can find out its official date and time.

• Nonworking days

  You can look up the nonworking days clicking on the following icon:

• Incidents and doubts

  The section "Incidents and doubts" of the Electronic Office enables citizens to state incidents, doubts, complaints and suggestions in compliance with the terms of article 10.3 AEA.

• Hyperlinks

  • Hyperlinks from the Electronic Office to other webpages:

    Links to webpages of the University of València or third-party links haven been included in the Electronic Office because they were considered interesting for users. None of these pages is considered to be an Electronic Office.

    The University of València does not take responsibility for the connection and contents of third-party links to which users are referred to from the Electronic Office.

    In any case, the University of València will inform users, through messages, that they are about to leave the Electronic Office. Nevertheless, in those cases in which no messages appear, the University of València does not take responsibility when users employ a browser whose configuration does not allow pop-up windows or equivalents.

  • Hyperlinks from other webpages to the Electronic Office:

    Users intending to set up a hyperlink between their webpage and the Electronic Office of the University of València will have to take into account what follows:

    1. To set up a hyperlink does not imply in any case the existence of relations between the University of València and the owner of the webpage containing the hyperlink, nor does it imply that the University of València accepts and approves its contents or services. Therefore there will be no statement or allusion indicating that the University of València has explicitly authorized the hyperlink, nor that it has supervised or assumed in any way the services offered by the webpage containing the hyperlink.
    2. The University of València by no means takes responsibility or gives a guarantee for the quality, precision, reliability, veracity or morality of the contents or services that may be offered by the hyperlink. Users assume under their exclusive responsibility the consequences, damage or actions that might result from accessing to the webpage through the hyperlink.
    3. The webpage in which the hyperlink is set up cannot contain any brand, name, logotype, slogan or other distinctive signs belonging to the University of València, except for those which are part of the hyperlink itself.
    4. The webpage in which the hyperlink is set up will contain no information of illicit contents or such as are contrary to morality, generally accepted good manners and public order. Neither will it show contents contrary to any third-party rights.

    Moreover and for the purposes of preventing fraud or damage, the University of València informs that its Electronic Office is identified by an acknowledged electronic certificate for Electronic Offices. Users can verify its validity through the browser.

• Minimum technical requirements

  To ensure the correct running of the Electronic Office, users will need to:

  • Be holders of a digital certificate issued by the Certificate Authority. This certificate can be installed from a computer's file, through a cryptographic card or by installing it in their browsers:
    • ACCV-CA1
    • ACCV-CA2
    • CAGVA
    • ROOT CA GVA
  • Instal Acrobat Reader to visualize PDF documents
  • Instal Java (it is recommended to use the latest update to Java 6)
  • Activate the Javascript medium
  • Authorize cookies
  • Allow pop-up windows

  Because of the new security measures for web browsers users may need to execute their browsers in administrator mode.

  Nevertheless, users will be able to verify the correct configuration of their equipments through this icon: .

• Intellectual and industrial property rights

  The design, source code, logos, brands and remaining distinctive signs appearing in the Electronic Office belong to the University of València and are protected by the corresponding intellectual and industrial property rights.

  Total or partial reproduction of the Electronic Office contents is forbidden unless authorization is requested.

• Normativa General
  • Ley 30/1992, de 26 de noviembre, de Régimen Jurídico de las Administraciones Públicas y del Procedimiento Administrativo Común.
  • Ley 11/2007, de 22 de junio, de acceso electrónico de los ciudadanos a los Servicios Públicos.
  • Ley 59/2003, de 19 de diciembre, de firma electrónica.
  • Ley Orgánica 15/1999 de 13 de Diciembre de Protección de Datos de Carácter Personal.
  • Ley 56/2007 de Medidas de Impulso de la Sociedad de la Información

  • Real Decreto 772/1999, de 7 de mayo, por el que se regula la presentación de solicitudes, escritos y comunicaciones ante la Administración General del Estado, la expedición de copias de documentos y devolución de originales y el régimen de las oficinas de registro.
  • Real decreto 209/2003 por el que se regulan los registros y las notificaciones telemáticas, así como la utilización de medios telemáticos para la sustitución de la aportación de certificados por los ciudadanos.
  • Orden PRE/1551/2003, de 10 de junio, por la que se desarrolla la disposición final primera del Real Decreto 209/2003, de 21 de febrero, por el que se regulan los registros y las notificaciones telemáticas, así como la utilización de medios telemáticos para la sustitución de la aportación de certificados por los ciudadanos.
• Normativa de la Universidad
  • Reglamento de la Sede Electrónica
  • Reglamento de Registro

• Responsible institution

  Universitat de València Estudi General.
  Principal's Office
  Av. Blasco Ibáñez, 13
  46010-Valencia

  The University of València is a public university whose main function is to render the public service of higher education by means of research, teaching and study.

  In compliance with the Act 11//2007, 22nd June, on Electronic Access of Citizens to Public Services, the university places the Electronic Office (henceforth: the Office) at the disposal of the users. To ensure the correct running of the Office, the files and the processing of personal data at the University of València are subject to the Organic Act 15/1999, 13th December, on Personal Data Protection and the Regulation for its implementation.

• Declared files

  The University of València has registered at the Data Protection General Registry of the Spanish Data Protection Agency the file "Registry of incoming and outgoing documents", which among other things refers to the Electronic Office.

• Object of the privacy policy

  This privacy policy exclusively refers to the Electronic Office of the University of València and the processing of personal information linked to the latter and its tasks.

• Confidentiality and security

  The dataprocessing at the Office guarantees the principles of secrecy and security (confidentiality, integrity and availability of data) as established by the Organic Act 15/1999, 13th December, on Personal Data Protection, and by the Royal Decree 1720/2007, 21st December, approving the Regulation for the implementation of the Organic Act 15/1999.

• Rights of objection, access, rectification and cancellation

  The exercise of these rights is inalienable. Therefore:

  • The information system of the Office allows the data holders to exercise their rights of access, rectification and cancellation through electronic signatures or through University usernames and passwords. The University guarantees that these actions take place within a safe communications protocol. Both this access and the users' eventual rectifications or cancellations are carried out under their exclusive responsibility. Any incident occurring during these actions will be conveyed to entreu@uv.es

    Whenever users exercise their rights through electronic mail, they will have to use an account provided by the University.

  • It can be done in writing, either by submitting it at any Registry Office or by sending it via registered mail.

  In any case, the application should include:

  • Name and surname of the applicant
  • Photocopy of the national identity document of the applicant or equivalent official document
  • Identification, where appropriate, of the person who represents the applicant, as well as the document authorizing the representation
  • Request detailing the application
  • Address for delivery of certified note, date and signature of the applicant
  • Documents to accredit the request, where appropriate
  • These rights can be exercised at:
    Electronic Office of the University of València
    C/ Amadeo de Saboya, nº 4.
    46010-Valencia.
• Use of the Office

  The Office allows anonymous surfing. The technical data generated by surfing are not object of processing with the purpose of disclosing personal information.

  The existing procedures of personal data gathering meet the requirements of information and consent established by the articles 5 and 6 of Organic Act 15/1999, 13th December, on Personal Data Protection.

• Data about minors or disabled people

  The object of this web does not include rendering services to minors nor gathering their data.

  If a user is a legally disabled person, defined as such by a court's decision requiring the consent of his or her legal guardians for the processing of the personal information, he or she will have to inform us about this fact and submit the due authorization.

• Data processing: data on forms

  The Electronic Office has at its disposal forms and mailboxes to enable the submission of applications, writings and communications. The data on these forms will be included in the information systems of the University of València with the purpose of complying with the regulations of administrative law and electronic administration.

• Data processing: data on "Incidents and doubts"

  The Electronic Office has at its disposal a mailbox to allow the submission of applications for information, complaints and suggestions in compliance with the terms of article 10.3 of Act 11/2007, 22nd June, on Electronic Access of Citizens to Public Services. The data referring to the electronic mail address and any other data contained in the text of the message will be included in the information systems of the University of València. They will only be object of conservation and processing during the space of time it will take to handle the application. The users who send us their requests can always exercise their rights as stated in paragraph Nr. 5 on "Rights of objection, access, rectification and cancellation"; if, however, there is a request to cancel the data, we will not be able to take into account the application linked to these data.